The Junior League

There is a known issue since December when you add a paid event option. Collect Attendee Information? was unchecked and Number of Attendees was empty, resulting in missing attendee names.

When paying for an option, the system does not add the purchaser or their guests to the attendees of the event.

To find a list of the missing attendees, we have added the Paid Events - Potentially Missing Attendees report to the Query Tool:

For the registration tool affected, find the event and edit the paid options by clicking on the edit icon under the Options column.

For each paid option, click on the edit icon under Actions.

Check to make sure that Collect Attendee Information is ON and Number of Attendees per ticket is set to 1. This will collect 1 ticket per attendee. If you have a table, set it to the number of people for your table. See How to Set Up Paid Event Options for more info.

Once all the paid options are saved, go to the Attendee Manager for the event under the Attendees column.

Use Add Attendee to fill in the missing attendees for those who have paid.

For Non-Members, you will see a Create Account button on the Attendance page where you can fill out the First Name, Last Name, Email, Phone Number, etc. for a guest. If you do not see this button, please let us know.