Admins will be able to change a Member's login information, which includes their username and password.
Required access:
You will need the Member Administrator or Administrator access level.
Where to go:
- Find Admin > Member Search or click on the magnifying glass
Steps to be taken:
- Search for the Member using the filters and click on her name.
- Find the Login section and click on "Change login".
- To update the username, enter the new username in the New Username field. Then, click Change Username.
- To update the password, enter the new password in the New Password field. You will have to enter it again below Verify Password to make sure it matches. Then, click Change Password..
If you would like to send a notification that the username or password was updated, you can mark off the Send a Username/Password Change Notice Checkbox, and the members will receive an email similar to the one below.
After your Members log in, they can update their username and/or password through their Profile. It is recommended to update their password after you reset it.