There may be times when you need to void an Offline order, or indicate that the payment was refunded. Take note, the void option only works for Offline orders and does not refund the transaction.  This should be used for Paid Events and the Simple Store.  For voiding a Dues payment, see Dues Adjustments. 



Required Access:

You will need the Order Administrator or Administrator access level.


Where to Go:

  • Go to Admin > Member Management > Order Management


Steps to be taken:

  1. Find the transaction you want to refund by using the filters such as Transaction ID or Purchaser Name.
  2. The void option will only appear if the source is "Offline".
  3. Under the Actions column, click on the arrow to void the transaction. 
  4. The arrow will turn into a checkmark to indicate that the Offline order has been voided.
  5. Under the Notes column, there is an option to enter a note by clicking on View.
  6. A pop up appear where you can enter a note about why the transaction was voided.