Order Administrators can purchase items or create a new order on a member's behalf from Dues, Simple Store or Events and record it as an Offline payment. The options are: Cash, Check, Credit Card or Other. 


Required Access:

You will need the Order Administrator or Administrator access level.


Where to Go:

  • Go to Admin > Member Management > Order Management


Steps to be taken:

  1. You will see the main Orders screen. Click on the + button to create a new order.

  2. Select the Type of order for this transaction: Dues, Event or Store.
  3. The Event and Store types will display a Sub Type, where you can select the event name or store page where you would like to make a purchase from.
  4. There will be four options for Payment Type: Check, Cash, Credit Card (Stripe) or Other. 
    • Take note, the "Other" option refers to transactions such as Venmo, PayPal or any other type of payment not listed as an option 
  5. If you select Check, Cash or Other, you have the option to enter a Reference Number field. 
  6. For Checks, you can enter the Check Number. 
  7. Then, you can select Yes or No under Existing Member.
  8. If you selected Yes, Account will appear. Click on the field and use the Search filter to find and select the Member's name. If anyone was ever a member of the Junior League, they will appear in this search popup, including Resigned and Dropped.
  9. If you selected No, you can enter non-members such as Guest information here: First Name, Last Name and Email Address.
  10. When you click Next, you will see the Type or Sub Type you selected: Stripe dues landing page from Dues Management, event page from the Registration Tool or the Simple Store page.
  11. For Dues and Events, select the available dues option or the event name. For the Store, enter the Quantity for the items you would like to purchase or the amount if it's a donation page.
  12. After you complete the transaction, you will see a confirmation page with the details of your order.
  13. Take note, if you made a Dues payment for a Member, they will receive the Junior League Dues Confirmation email automatically if it was selected in the dues definition.

  14. If you would like to manually send an email receipt, click on Send Email Receipt, which includes details about the transaction.
  15. You have the option to Create a New Order, go back to Order Management through Order Listing or Close to go back to your homepage.



To void an Offline order, see this article. Take note, the void option only works for Offline orders and does not refund the transaction. It also does not work for any offline dues orders. 


For Dues, if you need the transaction reset under Membership Dues Requirement, please email [email protected] with the subject: "Reset Offline Dues Order"