This article shows how to re-enable the invite link if a Member still hasn't signed up for an account after the initial email invitations have been sent out or if someone is having issues logging in to the Member Portal.

Required Access

You will need Security Administrator, Administrator or Member Administrator access level.

Invitation Codes

Where to go:

  1. From the Member Portal, go to Admin > Member Search
  2. Search for the Member's name using the filters
  3. In the left navigation, click on Personal Information > Login
  4. Click on the Re-enable Invite Link.
  5. You will receive a message with the following: Re-enabling the login information might prevent the user from logging in. This will not resend the invite link but will make it available. Take note, if you've recently created a new account, it will take overnight or up to 24 hours for it to appear in the directory.
  6. Click Ok. When the invitation code is revealed, you can right click and copy the unique link. Then, send it to your Member in an email. 

  7. When the Member uses the unique invitation link, a page will appear to create their account.

Alternatively, you can click on Resend Invitation Email, which will send the invitation email directly to the Member's email address.