On-Site Setup and Support
Set Up Multiple Scanning Points: Depending on the size of the event, set up multiple scanning points to avoid bottlenecks. Make sure each scanning station is well-marked and staffed.
Attendance: Ensure you are tracking your Staff/Volunteers so each scanning station is covered.
Multiple Shifts: It is recommended that shifts are scheduled for Staff to give the opportunities to charge their devices.
Scanning Device Logistics
Admin Login: Please ensure that each Admin is logged in to their designated account in the Member Management System.
Check-In Tile Access: Ensure the Admin can access the Self Check-In tile on the mobile app & they can see the “eTicket scanning” option. If they cannot see the tile or eTicket scanning option, an Admin will need to give them the correct permissions and they will need to log out of the app and log back in.
Enable Permissions: Configure permissions on the mobile app to allow use of camera.
Wi-Fi Network Reliability
Test Your Wi-Fi Connectivity: Test connectivity the morning of the event and again an hour or 2 before the event.
Backup Internet Connection: Identify Staff or Volunteer that will be able to provide secondary internet connection via a mobile hotspot on their cell phone, to act as a failover in case the primary Wi-Fi connection fails.
Anomalies & Customer Issues:
Manual Check-In Backup: Have a manual check-in process in place to use in case of extended internet outages. This could include a printed list of attendees or a system to manually record ticket numbers.
Inform Attendees: If significant internet issues occur, communicate with attendees promptly, advising them on alternative check-in methods or any delays they might experience. Transparency can help manage expectations and reduce frustration.
Help Station for Technical Support: This will be an area that will allow attendees who are having issues checking to go to and not hold up the check-in line. It is recommended that the Help Station Staff has an iPad or laptop.