There may be times when you may need to void an Offline order. Take note, the void option only works for Offline orders and does not refund the transaction.
Required Access:
You will need the Order Administrator or Administrator access level.
Where to Go:
- Go to Admin > Member Management > Order Management
Steps to be taken:
- Find the Source column and filter by "Offline"
- Find the transaction you want to refund.
- Under the Actions column, click on the arrow to void the transaction.
- The arrow will turn into a checkmark to indicate that the Offline order has been voided.
Take note, if you hover over the arrow and see "Mark as refunded", disregard. This feature only voids the order. For Dues, if you need the transaction cleared out under Membership Dues Requirement, please email MemberEssentials@ajli.org with the subject: "Void Dues Order"